Patio Table Ware wants you to be 100% satisfied with your purchase and provide you with an enjoyable shopping experience that encourages you to come back and shop with us for years to come. If you receive a product you aren’t happy with or that doesn’t work with your décor, our knowledgeable staff is just a phone call away to help guide you through our easy return policy. Please read our entire return policy to avoid unexpected problems.
30 Day Return Policy
Hassle Free Returns
If you need to return an item that is in new condition, unassembled, unused and in its original packaging, you may return the product, at your expense, within 30 days of receipt. Exceptions include all custom made items, custom orders, items that are personalized, items where a fabric selection is required. Also, there are products from a number of manufacturers who do not accept returns. If any of the aforementioned, non-returnable items arrives damaged or defective, please see our Damaged and Defective Product Policy below for free replacements or replacement parts.
Restocking Fees and Outbound Shipping Costs
All product returns carry a 15% restocking fee. Both the appropriate restocking fee and the original, outbound shipping costs (the costs to have the item(s) shipped to you), will be deducted from the refund amount. Although Patio Table Ware offers Free Shipping with all orders, we all know that nothing ships for free, and the actual shipping costs have already been built into our product pricing. Restocking fees will be waived if you are exchanging your merchandise for an item, or items, of equal or greater value.